The strongest endorsement of any IT partner is the length of its client relationships. Many of the businesses below have worked with Tanglin for well over a decade. Here, in their own words, is why.
“Since 2004, all of the IT services for The NBR New Zealand Opera have been carried out by Mark Perratt of Tanglin Consultancy Limited. As a relatively small not-for-profit organisation, we cannot contemplate employing an IT specialist in-house, and so it is essential that we use someone who understands our limitations and yet can provide a top-class service. Whenever an IT problem develops, the need is for a swift response, and Mark has always dealt with our technological hiccups with an impressively rapid reaction-time. Beyond this, the off-site monitoring of our server gives us considerable peace of mind, and we have had numerous examples over the years of problems being nipped in the bud before they could escalate into something graver.”
“Our IT budget is lamentably small, and whenever we have sought advice on new equipment or upgrades, we know that we are pointed to products that are within our means, and yet will provide robust service over a length of time. We feel that Tanglin have a full grasp of our organisation, and that the services provided are expressly tailored for our needs. We consider Mark an integral part of the Opera ‘family’, and I have no hesitation whatsoever in recommending the company to any new clients.”
Aidan Lang — General Director, NBR New Zealand Opera
“My relationship with Tanglin and Mark Perratt has been one of the most productive in my business career. An initial audit of an IT system which was no longer serving the business quickly led to the architecture and installation of a new system by Tanglin which promptly delivered significant productivity gains and a greater level of protection and security of data. The process was well planned, managed and implemented with minimal disruption to operations. Maintenance has subsequently been excellent, with regular proactive communication and few real issues over a number of years.”
“Necessary upgrades or looming issues have been notified in good time and comprehensive option and costings reports prepared on which the company has been able to base its decisions. In my experience Tanglin are responsive to their client’s business needs and take the time to understand how the IT infrastructure can support these most effectively before they move forward. They also unravel the complexities of IT and explain issues in straightforward language. I truly believe that money spent with Tanglin is an investment and not the black hole that many perceive IT to be. I would certainly recommend Tanglin to any organisation.”
John Gardiner — Director of a New Zealand engineering & surveying firm
“We started using Tanglin Consultancy as our IT consultants in 2009, after being dissatisfied with the service of our previous IT providers. Our server had been making disturbing noises from time to time and, despite repeatedly asking our incumbent IT service providers to advise me on a solution, it was not forthcoming. Given the server provides such an important role in our business, it would have been extremely disruptive should it have failed. The Principal behind Tanglin Consultancy, Mark Perratt, was in our office on other business when he heard the server making the disturbing noises and expressed a concern.”
“Mark and his team then undertook an audit of our hardware and made recommendations as to upgrade of various items including the server. We have used Tanglin Consultancy as our IT consultants since that time and are impressed with their expertise and product knowledge. We find that they make themselves available when we need them and that their general approach is a conscientious and reliable one. Lovegroves Lawyers are pleased that we made the change to Tanglin Consultancy and recommend them to other businesses.”
Kevin Harborne — Lovegroves Lawyers
“When Workz4U set up over 4 years ago, we chose Tanglin Consultancy as our IT provider due to their professionalism. They supplied and maintained our initial set up of server, computers and software, and then ensured that our growth was smoothly absorbed into the system. Since then it is Tanglin’s reliability that has come to the fore. I hear people praising their IT support by saying that when their servers go down, they are fixed with great speed. I find this very interesting because the Workz4U server doesn’t go down unless Tanglin want to upgrade it, which shows that their monthly maintenance systems work perfectly.”
“Tanglin also ensure that our backups are solid, giving us security of data which in these days is paramount. I would highly recommend Tanglin to any company wanting a professional, reliable IT company who will ensure you have a computer system that is set up for your unique requirements and is worry free.”
Donna Vincent — Workz4U
“Nicoll Jackson is an accounting practice in St Heliers. Tanglin Consultancy Limited has looked after our IT infrastructure for many years. Mark and his team had set up the IT infrastructure so that it was secure and able to handle remote working. With COVID-19 the transition was seamless and we are able to continue to support our clients working remotely. We are so happy that the team from Tanglin Consulting have ensured that our IT infrastructure is robust and was able to smoothly transition to a remote working environment. If you are wanting an IT provider that is able to get your business IT sorted in this current environment then I have no hesitation in recommending Tanglin Consultancy Limited.”
John Proctor — Nicoll Jackson
“What you delivered to us is exceptional and has now enabled us to do business 24/7 with our clients from around the world. The solution you delivered is world class – not only because it delivered on the objectives, but it has also created revenue and cost savings beyond what we expected. On behalf of the Board I want to express our thanks for the achievements over the past five years and your perseverance through the challenges of delivering such a complex solution.”
John Cooper — Managing Director of a New Zealand motorhome rental company
“Mark and the Tanglin crew ensured the New Zealand Opera team had a smooth transition for lockdown. IT infrastructure was effectively in place and, within a couple of hours of the notice to close office, all our team had the capability to work from home. Big thanks to Mark for the foresight and effort to make it happen!”
Steffan Sinclair — NZ Opera
“I’d been meaning to change our IT team from the default person we started with. Being a paperless office with staff in different locations, it was essential that our systems worked seamlessly together, managing documents and tasks across various stages. We engaged Mark after a recommendation, and it’s been a great decision. I had been quite stressed with how things weren’t working before, but now everything is in sync.”
“We’re using top-level security, and the best thing about Mark and his team is that he’s only a text away – always responsive and easy to reach. I definitely recommend him. He’s detailed, explains things clearly, and if you’re a busy business owner like me, you don’t need to know how he does it – you just want it done, and he does exactly that. Thanks Mark.”
Let’s Rent Ltd
"Not one to write reviews but I'll gladly make an exception to acknowledge publicly the professionalism of the Tanglin team and their dedication to enable our business. We have been receiving top-level, practical and actionable advice for many years, which has kept our business connected and safe throughout."
Nicolas Giraldo
"Mark and the Tanglin crew ensures our company IT requirements are fit for purpose, robust, secure, and should we have an IT blips Mark and his team are only a call away. We especially appreciate the extra lengths Mark personally goes through to make sure our operations run smoothly during time we need to operate outside 'office hours' due to the industry which we work in."
Steffan Sinclair
"I can't rate Mark highly enough. His ability to understand our needs and fit us with a user friendly system has improved my management of the business no end and he has the patience of a Saint (with me who is completely tech unsavvy) so it's a huge relief to know he is only a phone call away if I require support."
Michelle Brackebush
"Great team of pros who know what they are doing!"
Courtney Pearce
"Thanks Mark, I have Outlook on my phone! Wishing you a fantastic Christmas and a great 2026. Thanks for the laughs, the patience and always your lovely calm voice on the phone during stressful times – you are appreciated."
Bridgitte Galloway
The relationships above span industries, charities, law, accounting and tourism – and most of them stretch back many years. Let's talk about what a long-term IT partnership could do for your business.
Get in Touch