Comprehensive, long-term managed IT support that keeps your business network running smoothly at all times.
At Tanglin Consultancy, we deliver thorough, all-inclusive managed IT services for your business. Our bespoke IT solutions in Auckland ensure you never have to stress about managing your IT systems – we handle everything from strategy and build to long-term management.
As one of New Zealand's most trusted managed IT service providers, we don't believe in quick fixes. We offer comprehensive, long-term business IT solutions that ensure robust, lasting success. Our managed IT support is cost-effective and flexible – we offer a monthly support plan tailored to your specific IT requirements.
Our managed IT services involve real-time monitoring to keep a vigilant eye on your IT infrastructure, instantly flagging concerns. Whether it's your workstations, laptops, servers, or mobile devices, we receive constant updates on their performance.
This proactive approach lets us detect issues immediately and resolve them swiftly, ensuring minimal downtime and maximum efficiency for your systems.
Most of what good IT support does, you never see. Roughly four-fifths of keeping a business running happens quietly in the background – a disk filling up that gets cleared before a backup fails, a patch applied overnight, a threat blocked before anyone clicks it. The work that prevents a problem never announces itself, because nothing went wrong.
That's the part of IT that's easy to undervalue, precisely because it's invisible. A quiet week doesn't mean nothing happened – it usually means a lot happened, early, before any of it could reach your staff. Our job is to keep your week quiet.
Because so much of our work is invisible by design, we make a point of putting it on paper. Tanglin clients receive a regular value report that surfaces what's been handled quietly on their behalf – so the background work stays out of your way without staying out of sight.
With our cutting-edge, around-the-clock monitoring and alerts, we keep your business running smoothly, ensuring any issues are detected and addressed promptly.
Our IT support services are designed to be hassle-free and affordable, making IT support costs more predictable and manageable so you can budget effectively without unexpected expenses.
Far-reaching IT support including proactive, reactive, and on-demand services. We guarantee seamless behind-the-scenes peace of mind – you won't notice a thing even if issues arise.
Our IT support systems don't take holidays or sick leave – they function 24/7, so you can stay on top of your game without any interruptions, maintaining business continuity.
We help you maximise your IT investment by creating an efficient, sleek, and streamlined business network, delivering the right information to the right people at the right time.
Tanglin provides all your IT solutions in one place – from infrastructure and security to cloud, backup and ongoing day-to-day support.
Businesses of all sizes and across all industries use Managed IT Support services for a variety of reasons. Small to medium size companies use consultancies like Tanglin to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may choose to use us to augment their in-house IT staff, having us handle the day-to-day tasks and freeing them up for more strategic projects. Companies that require 24x7x365 monitoring and alerts engage us to assist with that coverage.
Most Managed IT Support providers (Managed Service Providers, or MSPs) put together an annual service contract that bills monthly. Services are typically priced by the hour, by the service, by the number of users serviced, by the number of devices serviced, or a combination of all of the above. Mid-range services are often considered the best value and most affordable for most businesses.
Our managed IT services are crafted to cover every part of your technology – a holistic, proactive approach to the diverse needs of businesses across Auckland and New Zealand.
The questions businesses most often ask us before handing their IT to a managed service provider.
That's no problem at all. We work alongside plenty of internal IT teams – either on a project basis or by managing day-to-day operations so your own people are freed up for higher-value work. We're designed to be compatible with existing infrastructure, resources and teams, complementing what you already have rather than replacing it.
No. This is one of the most common concerns we hear, and the answer is that you retain complete control. We understand that your systems, networks and data are sensitive, and that protecting your intellectual property and confidentiality matters. Using Tanglin as your managed IT partner doesn't compromise your business integrity or your directorship in any way – you simply gain flexibility by handing the fiddly, time-consuming IT responsibilities to us, while the decisions stay firmly with you.
Our team is built around swift response times. Most issues are caught and resolved by our proactive monitoring before you'd ever notice them, and for urgent matters we prioritise immediate attention to keep downtime to an absolute minimum.
Yes. Our managed IT services are designed to scale with you – as your business expands, our support and infrastructure adapt to match. We've taken clients from a handful of staff to fifty and beyond, always right-sizing their IT for where the business actually is. You can see exactly that in our client case studies.
Yes – safeguarding your data is a priority. We provide comprehensive backup and recovery solutions designed to keep your business running in the face of ransomware, hardware failure, accidental deletion or disaster, so you can recover quickly when the unexpected happens.
Yes. We offer customised IT training to give your team the knowledge and confidence to use their technology effectively – whether that's onboarding new staff or rolling out new tools and features as they're introduced.
There's no single fixed price – it depends on the services you need and the size of your environment, and is usually structured per user or per device. For most businesses, a mid-range plan offers the best value. We keep pricing transparent and predictable with no surprise invoices; you can see our published figures on the pricing page, or book a free IT review for a tailored quote.
Get in touch to find out how our tailored, cost-effective IT support solutions can work for your business.
Book a Free IT Review