Headed by Mark Perratt, with decades of experience in the technical solutions industry.
The Tanglin team, headed by Mark Perratt, is highly established with decades of experience in the technical solutions industry, providing solid tech infrastructures and ongoing management for businesses. Our services mean our clients never had to lift a finger when it comes to their business tech systems again. Our clients understand the advantage gained by using solid information technology (IT) infrastructure and having it managed for them by specialists in our field.
Our strength is in developing and implementing robust and practical information systems. We ensure that information processes, applications and infrastructure help clients achieve their business objectives. Mark Perratt and his team work with a very select clientele – companies which understand the advantage their information technology infrastructure affords them in being successful. Tanglin ensures that the effort and resource they invest in their IT delivers the maximum benefit to business, managing their IT so they can focus on delivering their core competency to their clients.
For nearly two decades, Tanglin Consultancy has been providing exceptional and ongoing technical support services to businesses all over New Zealand, as well as in Australia, in all industries from Civil Engineering to Performing Arts. Our clients are engaged in many sectors including finance, law, medical, tourism, engineering and entertainment. While their industry sectors are diverse, their information requirements are similar.
With Tanglin working as your CIO, you can move ahead knowing that your IT is being looked after by professionals. We want to ensure your business operates to the best of its abilities, without you or your staff having to keep an eye on the IT.
Stable, secure systems that instil customer trust – built from the ground up to your requirements, then managed and maintained by the team who knows them inside out, even as they age.
Cutting-edge security for sensitive information and communications, with user-friendly systems that scale – including secure remote access and multi-office setups that connect every location.
Advanced systems for both office and remote use, closely monitored and kept up to date. We stay ahead of the changes that cause downtime, so your operations keep running without interruption.
Get launched on the right foundation – secure, collaborative Microsoft 365 setups and scalable infrastructure that's ready for the future and grows with you as your venture takes off.
A robust infrastructure that suits your cause without being complicated for your people to use. We handle the repairs, security and long-term management, so it's one less thing to organise.
Once you become a Tanglin client, your systems become our priority. We aim to build long-lasting business relationships with our clients, rather than tending to one-off break-fix jobs. For an IT system to work effectively, it can't keep changing hands or have different people dipping into the process to build their own systems within your infrastructure. You know the saying about too many chefs – the same goes for IT. It simply doesn't work.
For these reasons, we don't offer one-off services. Trust us to do the whole job right: the first time, and for the last time.
Every Tanglin engagement follows a structured lifecycle – from first strategy through to eventual decommissioning – so nothing is left to chance and your IT always has a plan behind it.
We review what your business is trying to achieve and formulate a strategic plan for building the best, most efficient IT infrastructure to match your goals, staff numbers and requirements.
This is where we design the construction of your IT infrastructure. Careful architectural plans ensure every aspect of your system is thought out and designed effectively – and they matter for the future too. If we ever need to upgrade, repair or re-evaluate a process, we know exactly where everything is, what was used, and how it was originally designed.
Procurement is the sourcing of the right equipment for your systems. We're unaffiliated with any brand and therefore unbiased in our choice of suppliers. We always select the best, most up-to-date products for your requirements – favouring the brands that offer the strongest long-term customer service, availability of parts and performance.
Once everything is set up, your systems need constant monitoring – another thing you'll never have to worry about. We work remotely; the less you see of us, the better your systems are running. Automatic checks run every morning to catch potential breakdowns, then every 15 to 30 minutes thereafter to monitor performance. When something needs investigating, we investigate and resolve it – all in the background, with as little disruption to your business as possible.
We manage the entire IT infrastructure – organising any updates required, system reviews, budget projections and maintenance of all equipment. Our team provides the daily support your employees need to resolve problems as they arise, and ensures everyone has access to the files they need for their work.
Like any equipment, your systems will eventually need updating, and older systems decommissioning, as more efficient technologies become available. Servers in particular must be replaced as they age to avoid the risk of failure and data loss. For your peace of mind, we provide clear, detailed annual projections and reports – so you always know in advance what to budget for, and when equipment will need replacing.
Our process is loosely based on COBIT (Control Objectives for Information and Related Technologies), the globally recognised IT governance framework developed by ISACA. It's the discipline behind why we treat IT as a managed lifecycle rather than a series of disconnected fixes.
ISACA is a global professional association and learning organisation with more than 185,000 members working in digital-trust fields such as information security, governance, assurance, risk, privacy and quality. With a presence in 188 countries and 225 chapters worldwide, ISACA is recognised internationally for its guidance, credentials, education and training – the standards that inform how Tanglin manages your IT.
Get in touch to find out how Tanglin can become your outsourced IT management team.
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