When your team can't work, the bill doesn't stop – it just goes invisible. Salaries still get paid, work still doesn't get done, and the income those people would have generated never arrives. Put in your numbers to see the full picture – then see why preventing the outage is the point.
Estimates are fine. Everything updates as you type.
We add 30% on top for the real cost of employing someone (KiwiSaver, ACC, overhead).
Used to estimate the income your team can't generate while systems are down. Leave at 0 if you'd rather not include lost revenue.
The average small business sees around 14 hours of unplanned IT downtime a year.
for a single outage
across the outages you'd expect annually
This is a deliberately conservative estimate built from three of the four costs the industry normally counts: idle wages (fully-loaded salary × the share of work that stops), lost income (the revenue your team would have generated, pro-rated over standard working hours), and recovery & rework (emergency response plus the time staff spend catching up once systems return). It leaves out the fourth – reputation and lost customers – because that's real but hard to put a fair number on, so your true exposure is usually higher still. Figures are indicative; talk to us for an assessment of your actual environment.
The number above is what an outage costs when it happens. The reason to engage Tanglin isn't that we make that number smaller – it's that our whole model is built to stop the outage occurring in the first place.
Proactive monitoring catches the failing disk, the filling drive and the missed patch early – while they're still quiet warnings, not emergencies. SentinelOne contains threats before they spread. Tested backups mean a bad day is a quick restore, not a closed business. The fixed monthly fee buys prevention, so the cost above stays hypothetical. That's the difference between insurance you claim on and a problem that never reaches you.
The cost of downtime is one of the most studied numbers in IT. The exact figure varies by size and industry, but every credible source points the same way: an outage costs far more than the repair bill, and most owners have never worked out their own number. A few widely-cited findings:
Sources: Datto State of the Channel Ransomware Report; ITIC Hourly Cost of Downtime surveys; Gartner; and SMB downtime analyses compiled by E·N Computers and others (2023–2026). Figures are international and shown for context; Tanglin's calculator above uses your own inputs in NZD. Cyber-related outages in particular are a serious topic – if you'd like, we can walk through your specific risk rather than rely on averages.
Tell us how many devices and people you have, and we'll send back a clear, fixed monthly figure – no obligation.
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